MiraLuna Account and Data Deletion

You can permanently delete your MiraLuna account from within the app. You can also use the contact form on this page to request account deletion or ask for specific personal data to be deleted.

Before deleting your account

Deleting your account is permanent and cannot be undone. Save any personal content you wish to keep before continuing.

Cancel any active recurring membership first. Account deletion does not itself cancel recurring billing. If your membership is still active, MiraLuna will direct you to Secure Membership Management. Complete the cancellation, then return to Account Settings once the cancellation is reflected in your account.

How to delete your account in the app

1. Sign in to MiraLuna.
2. Open the three-bar menu and select Account Settings.
3. Select Delete my account.
4. Review the information explaining what will be removed.
5. Type DELETE in the confirmation field and check the box acknowledging that deletion is permanent.
6. Select Delete My Account and complete any final confirmation shown.

After successful deletion, you will be signed out and shown an account-deleted confirmation screen.

How to delete your account in the web platform

1. Sign in to MiraLuna.
2. Open the select the gear to open Account Settings.
3. Select Delete my account.
4. Review the information explaining what will be removed.
5. Type DELETE in the confirmation field and check the box acknowledging that deletion is permanent.
6. Select Delete My Account and complete any final confirmation shown.

After successful deletion, you will be signed out and shown an account-deleted confirmation screen.

What account deletion removes

Account deletion removes your MiraLuna login and account-linked information, including your profile, preferences, profile photos, conversations with Mira, reflections, Journey progress, saved personal content, saved profiles, connection activity, and messages. Linked contact, appointment, and account-related session information is also included in the deletion process. Certain billing, order, fraud-prevention, tax, or legal records may need to be retained by payment or commerce providers when required.

Request account deletion without signing in

If you cannot access your account or no longer have the app installed, use the contact form on this page. Include the email address associated with your MiraLuna account and write:

“Please delete my MiraLuna account and its associated personal data.”

We may need to verify that the account belongs to you before completing your request. Do not include your password, payment-card details, or identity documents in the contact form. You do not need to reinstall the app to submit a request.

Request deletion of specific data while keeping your account

To request deletion of specific personal data without closing your MiraLuna account, use the contact form on this page. Include your account email address, identify the information you would like removed, and write:

“Please keep my MiraLuna account open. I am requesting deletion of the following personal data: [describe the information you want removed].”

We may need to verify account ownership and clarify which information your request covers. We will explain any information that must be retained and why.